Privacy policy

Website Privacy Policy – March 2011

Handicap International UK is the data controller for the purposes of the Data Protection Act, 1998 and is committed to safeguarding your privacy online and keeping your personal information secure.

If you have any questions about how we manage and protect your details which are not answered by this statement, please contact:

The Data Protection Officer
Handicap International UK
27 Broadwall
London
SE1 9PL

Email: supportercare@hi-uk.org

How is your personal data protected?
Your personal data is protected by UK legislation, specifically the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) 2003.

Handicap International UK takes the care of your data seriously and is committed to protecting your personal information that you provide to us.
We aim to exceed our legal obligations by following best practice, such as the Institute of Fundraising’s Data Protection Code, and reviewing our procedures regularly.

We cannot be held responsible for the privacy of data collected by websites not owned or managed by Handicap International UK.

How do we collect information?
We may collect and process the following data about you:

Information that you provide by filling in forms or fields on the site
A record of any correspondence between you and us.
Information collected from surveys that we ask you to complete for research purposes.
Details of transactions that you carry out through the site.
Details of your visits to the site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.
Information collected from contests, competitions or promotions that you enter on or through the site.

Financial information
In order to process financial transactions, we may ask you for your bank or credit card details. All online transactions will be encrypted using SSL (Secure Sockets Layer).

Personal information
When you supply information such as your name or email address to us, we are legally obliged by the Data Protection Act 1998 to ensure that we only use this information for the purpose for which it was requested, and to ensure that it is kept securely.

Uses made of the information
We use information held about you in the following ways:

To ensure that content from the site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in and use to provide the interactive features of our service, when you choose to do so.
To notify you about changes to our service.
In some of the other ways set out in this policy.

Do we use 'cookies' on our website?
Yes. 'Cookies' are small pieces of information sent by our web server to your computer and stored on your hard drive to allow our website to recognise you when you next visit. Cookies cannot be used by themselves to identify you.

This website uses cookies to help you in your interactions with the site. Most cookies are session cookies, lasting only for the duration of your visit and are deleted when you close your browser. Examples of the sort of information that is collected via session cookies are provided below. This list is not exhaustive:

The last search term that you used within the site
Your preference in terms of accessible viewing options
A unique ID to track your session from page to page, which is vitally important should you sign into the site
Which page you are looking at within a multi-paged index of content, or search results.

Certain cookies are persistent, meaning that they last beyond your session, enabling an enhanced user-experience when you return to the site. Again, a non-exhaustive list of examples of the use of persistent cookies includes:

The option to “Remember my username” when signing-in to the site
The fact that you have voted in a poll, so that you are prevented from voting multiple times

If you want to stop cookies being filed on your computer in the future, please refer to your internet browser’s instructions. Please note that by deleting or disabling future cookies you may not be able to access certain parts of our site.

Google Analytics
This site uses Google Analytics (www.google.com/intl/en_uk/analytics) to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie uses your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

Third-party content
From time to time, we may embed external content from third-party websites (e.g. Facebook, YouTube) within our website. These websites may utilise cookies and the Privacy Policy that will apply to such third-party content will be that published on the website of that third-party content provider.

Email
The content of any email that you receive from us reflects the views of its author and does not necessarily reflect the views of Handicap International UK. It is also important to point out that emails aren’t always secure, and it can happen that they are intercepted or changed by third parties after they’ve been sent. Handicap International UK doesn’t accept liability if this happens to emails that we receive or send.

Surveys
Occasionally we may ask you to fill in questionnaires or surveys whilst online. The data collected by the questionnaire or survey will only be used for the purpose stated on the form. You may also be given the opportunity to add your address details to our databases so we can contact you in the future. We will only use this information to contact you if you expressly give us permission to do so.

Who is my information shared with?
When you submit personal information to Handicap International UK, you are sharing that information with Handicap International UK alone unless stated otherwise. For example, when you use our secure online donation pages you are going through to a partner company, Secure Trading. This is made clear on the donation page, and the information you give such as your credit card number and contact information is provided so that the transaction can take place.

Handicap International UK will not disclose any of your personal information other than as provided in this policy, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or our safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Will you ever share or sell my information?
Handicap International UK will not sell, rent or share your information with anyone other than as disclosed in this policy. We do sometimes ask third party organisations to contact our supporters on our behalf as part of our fundraising activities. However the third party would be bound by a confidentiality agreement which would prevent them from using information from Handicap International UK for any other purpose. The information gathered in this way remains our legal responsibility and we ensure that data is treated with the same level of care as if we were handling it directly.

How long will you keep my information for?
We will keep your information for as long as you have an active relationship with us. If you request to receive no further contact, we may retain some basic information in order to avoid sending you unwanted materials in the future.

Will my information ever go outside the UK?
Handicap International UK may from time to time share the data held on its supporters with the Secretariat of the Handicap International Federation (based in France) and with the other members of the Handicap International group.

In certain circumstances specific personal data may be transferred outside of the EU. This information does not include any financial details. A contract that is binding under the EU legislation is also signed with all the parties involved.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, providing access to the Site, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

Children’s data
When you submit your information to us through the website (e.g. in a form, donation, petition, poll or any other means) you are stating that you are over 18 years of age or are a minor acting with parental consent. You agree that any information you provide to us about yourself upon registration or at any other time is true.

How can I limit or stop receiving messages from Handicap International UK?
You can opt out of receiving specific information and types of messages from us by notifying us through the contact details listed below, or by following the opt-out instructions in an email you receive from us.

How can I check, amend or request the deletion of the information you hold about me?
You may contact us at any time to correct inaccuracies in the data which we hold about you, or if you wish to receive no further information from us. This can be done via:

Email: supportercare@hi-uk.org

Post: Supporter Care, Handicap International UK, 27 Broadwall, London, SE1 9PL

It will help us to find and update your information quickly if you include your full name and address with postcode, together with details of the correction to be made.

Access to information
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Notification of change of privacy policy
We reserve the right to amend this privacy statement. You are advised to visit this website section periodically in order to keep up to date with the changes in our privacy policy.